UTS App Customer Care

UTS mobile application is an official android mobile ticketing app of Indian Railways for booking unreserved train tickets. You can get UTS App Customer Care – Number from this page in case of Transaction Failed / Money Deduction or any other query.

Indian Govt is encouraging people to move towards a Cashless Economy through this facility. Still people may have some queries and situations where they may face some technical issues so; you can dial UTS App Customer Care Number 24X7.


UTS App Customer Care Number

Mumbai CR138
[email protected]
Mumbai WR138
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]


Read Here: How To File Online Complaint In Consumer Court

UTS APP Customer Care Toll Free Number

For Mumbai Users7045033646
For Chennai Users9840931998
For Delhi Users011-23361955
Email[email protected]
Official Websitewww.utsonmobile.indianrail.gov.in


Things You Must Know Before Dialing UTS App Customer Care Number

Standing in long queues for purchasing Railways Tickets has been a huge botheration for passengers. By launching the UTS mobile app, Indian Railways ended up this problem. Now they can use Indian Railways’ UTS mobile app for buying unreserved tickets.

For using Indian Railways’ UTS mobile app, passengers must be 25-30 meters away from the Railway Station he / she wants to book a tickets from. Although, scheme was launched 4 years ago but failed to attract people. As this facility was 1st launched in Mumbai, it worked well amongst locals.

Check HereSuburban Station List

Services Offered By Utsonmobile App

Book Tickets Online: 

  • Normal Booking(Journey and Return tickets) 
  • Quick Booking (Journey and Return tickets) 
  • Platform Ticket
  • Season Ticket 
  • QR Booking (Platform Tickets, Journey and Return Tickets)

Cancel Your Ticket In Second:

If ticket isn’t printed yet, you can cancel your ticket by using Utsonmobile App. The booking amount is greater than cancellation charges. Cancellation of Paperless Ticket is not allowed.

Booking History:

You can view your all bookings on a press.


  • R-Wallet Balance
  • Recharge R-Wallet 
  • History
  • Surrender R-Wallet


  • Change city  
  • Change Frequent travel Route
  • Change Journey Details 
  • Change Password
  • Change Handset Request 
  • Change Personal Details 
  • Sync Ticket

Show Booked Ticket:

As you show the Paper Ticket to the TTE, this facility also allows you to show your ticket digitally. Also if internet is not available, there is an Offline facility to produce your paperless ticket against the TTE

Check Here: How To Talk To A Customer Care Executive

UTS App Customer FAQs:

Question: What is UTS Android App Registration Process?


  1. Registration can be made through the utsonmobile app or the website- www.utsonmobile.indianrail.gov.in. 
  2. For registration, you need to enter Mobile Number, Name, Password, Gender,Date of Birth
  3. Then enter the OTP sent to your mobile number
  4. Check SMS sentinforming you for successful registration.
  5. A zero-balance R-Wallet account would be activated. 
  6. After the registration, the passenger needs to enter the credentials in the login page forLogin

Question: Who can use the utsonmobile application?

Ans: If your age is not exceeding 17 years, you wouldn’t be allowed to use this service. If your enrollmentwas suspended or removed from Indian Railways once, you wouldn’t be allowed to use this service.

Question: What are the pre-requisites to avail the utsonmobile application service?

Ans: UTS Railway App runs on Android/Windows/iPhone platforms using a smartphone enabledwith GPRS connectivity and GPS.

Question: Is it mandatory to register for using the utsonmobile system?

Ans: Yes, it is mandatory to register.

Question: Where to do registration?

Ans: Please Check the Registration process mentioned above.

Question: Is it necessary to top up the inbuilt R-Wallet?

Ans: No, it is not mandatory to top-up the R-Wallet. Utsonmobile App is equipped with the other payment options like Net-banking / Debit card / Credit card / UPI / Wallets through Paytm, MobiKwik, FreeCharge payment aggregators.

Question: Can a ticket be booked inside the station premises?

Ans: No, passengers must be 25-30 meters away from the Railway Station for booking.

Get Details – UTS App Contact Number

This is an initiative taken by Indian Railway encouraging Indian People to contribute with Indian Economy by adopting Cashless Process for booking railways tickets. If you’re the one using or planning to use utsonmobile app you may have some kind of queries, So you can call the UTS App Customer Care Number provided above or you can log on to the Official Link to get rid of any unexpected situation. Stay tuned with customerkarts.com for any other assistance.

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  1. My uts apps not working because my imei no.is all ready registered other handset .pls reactivate my new handset

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