IRCTC Customer Care Number

IRCTC Customer Care NumberIRCTC provides their customers with 24×7 customer care support services. Indian Railway Catering and Tourism Corporation Ltd. is a subsidiary of the Indian Railways. Here you will get all the IRCTC Customer Care Number, you can call on these customer care numbers for any kind of railway enquiry, for failed transaction and other grievances.

All the new Toll Free No of IRCTC is given to you in this page so that you can easily register your complaint.  Indian Railway is the very popular medium of travelling in India. You can book your tickets online and avoid standing in queues for long to get your travel tickets. This IRCTC Customer Care Number can be used to check the schedule of trains, your PNR Status of train and other query related to IRCTC Services.

Now you can get all the 24 Hrs Enquiry Helpline numbers of IRCTC at this page, making it convenient for you to solve your queries. IRCTC Ticket Booking Process is very easy for Passengers. Internet users can easily reserve their seat in Indian Railway. Also you get very good food in train while travelling and if you find any complaint regarding it then call on Complaint for Food number given to you below along with some of solved queries solution.

IRCTC Customer Care Number

Customer Care Number

  • 011-39340000
  • 011-23340000

Fax No. – 011-23345400

Chennai Customer Service Contact – 044-25300000

IRCTC Customer Care Toll Free Contacts

  • Toll Free Number – 1800 111 139
  • E-Catering Toll Free Number – 1800 1034 139
  • Complaint For Food – 1800 111 321

Check Out! How To Book Train Tickets Online

IRCTC Tourism Email IDs

If you have booked your Railway tickets through Indian Railway Catering and Tourism Corporation Ltd then you can write to us on the following Email Ids and tell us your booking queries may it be for refund, or cancellation of your ticket or any other related issues.

IRCTC Registered Office / Corporate Office

Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor,Statesman House, Barakhamba Road, New Delhi 110001

Regional Contact Number

You can call on the regional IRCTC phone numbers that are given below –

CityCustomer  Care Number
Delhi/NCT3934 0000,
Chandigarh2530 0000
Ahmedabad2530 0000
Chennai2530 000
Hyderabad2530 0000
Bangalore2530 000


Read Also! Procedure To Write A Complaint Email To Customer Service

IRCTC Customer Care Number for Tourism Related query

City/ ZoneComplaint/ Query Number
Chennai044- 64594959
Delhi011- 23701100
Kolkata033- 22439045
Mumbai022- 22644378
Hyderabad040-66201263, 040-55201264


If you want to get more Customer Care Number then you are free to visit its official website

Indian Railway Enquiry Numbers

There are many reasons for which customers need to know the IRCTC customer Care Numbers. For example you can check your reservation details, train information, timings etc. with the help of below given Indian Railway Enquiry Numbers.

  • IRCTC Helpline Number – 138
  • Railway Inquiry – 139 (24 hours service)

Call these IRCTC customer care numbers for any issue related to security – 1322 and 182

IRCTC SMS Enquiry Service

Also you can send an SMS to 139 and get all the information on your mobile. See below what all enquirers you can check with the help of SMS Service provide to you.

Send SMS to 139 to get the information related to

  • <TIME> for train time enquiry
  • <PNR> for PNR status
  • <AD> to get train arrival and departure timing information
  • <TRAIN> to know the train seat accommodation
  • <FARE> to get information on railway fare

To know your PNR status, you can call 139 which is an IRCTC customer care number.

IRCTC SBI Card Details

Customers who have not received their Indian Railway Catering and Tourism Corporation Ltd SBI Card within 1 month from the date of application then you can call on the customer care number given below

Railway SBI Card Helpline numbers

  • 0124-39021212
  • 18001801295 (if calling from BSNL/MTNL line)

Do You Know! How To Take Talktime Loan

Email ID[email protected]

If you have any general queries regarding your IRCTC SBI card account then you writ then on the below given Email Address

Email ID[email protected]

About Indian Railway Catering and Tourism Corporation

Customer service 011 3934 0000
Headquarters New Delhi
CEO A.K. Manocha (Sep 2014)
Founded September 27, 1999
Parent organization Indian Railways

Some Of The Frequently Asked Queries

#1. What Are The Various Classes Of Travel And Their Codes?  

 Below we have given the various classes of travel available in Indian Railways –

First classAir-Conditioned
Executive class in Shatabdi trainsIA
AC 2-tier sleeper2A
First classFC
AC 3 Tier3A
AC chair CarCC
Sleeper ClassSL
Second Sitting2S

#2. Which Quota Facility Is Available For Booking Through Internet?

 The Indian railways provide the following quotas at Internet booking –

  • General (GN)
  • Tatkal
  • Senior citizen
  • Ladies (LD) Quotas

Check Out! Difference Between Warranty And Guarantee

#3. If The Train Has Already Departed Then How Can I Cancel My Ticket?

If the train has been departed on time as prescribed by Railway Commercial Rules then you can cancel your ticket at any of the Railway Reservation Counters and you will get a “Cancellation Slip” and the due refund amount will be credited back to your Credit card / Bank account.

If the time limits also failed to submit your ticket at the reservation counter / station master and you be issued a Ticket Deposit Receipt (TDR). Send this TDR at the address given below

  • General Manager (Operations) Indian Railway Catering & Tourism Corporation Ltd., IRCA Building, State Entry Road, New Delhi -110055

After the verification IRCTC will process the case. Remember this is a very long procedure from 3 – 6 months or more depending on the processing speeds.

#4. If Your Ticket Is Not Booked But The Amount Has Been Deducted From Your Account Then What Should You Do?  

In case this is the situation with you then see the ticket confirmation page and hit on your “Booked Tickets” list.

Check your name in the list carefully as all the booked tickets details is available in this list. If you don’t find your name then it is confirmed that your ticket is not booked. The amount debited would be credited back to you in full without any charges. And you can try to book your ticket again.

Hope you have got all the details regarding Customer Care Number of IRCTC along with some of the frequently asked queries solution. For any query regarding your Indian Railway Ticket Bookings you are free to call on the customer care numbers provided to you above.

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