IRCTC Customer Care Number

IRCTC provides their customers 24×7 customer support service. Thus, passengers who are seeking any help concerning catering, tourism and online ticketing operations can contact IRCTC Customer Care Number – 0755 661 0661.

Through IRCTC Customer Care Toll Free Number, you can interact with IRCTC Customer Care Service Representatives and can enquire about your Reservation, PNR/Refund Status. For more details, concerning IRCTC Customer Service Number scrolls down the page.

IRCTC Customer Care Number

IRCTC Customer Care Service Number0755-6610661, 0755-4090600
IRCTC Customer Care No011-39340000,011-23340000
IRCTC 24 Hour Customer Care Number 139 (24 Hours Service)
IRCTC Customer Care Toll Free Number (For Railway SBI Card)0124-39021212 or 18001801295
IRCTC Customer Care Email ID[email protected]


Check Out! How To Book Train Tickets Online

IRCTC Toll Free Number

There are many reasons for which customers need to know the IRCTC customer Care Number. For example, you can check your reservation details, train information, timings etc. with the help of IRCTC Customer Care Mobile Number given below.

Location    IRCTC Customer Care Number
Nangloi011-65152575 / 25949774
North Zone011-23234763 / 23221146
Jaipur0141-4020194 / 4020198
Chandigarh0172-4645795 / 6572156
Kolkata033-22439045 / 22133207
Danapur06115-232557 / 0612- 6500650
Bhubaneswar0674-2303657 / 06742303658
Patna0612-2205801 / 2213993
Mumbai022-22618062 / 22618063 / 22618064
Bhopal0755- 2577011 / 4285226
Secunderabad040-27702401 / 27702407 / 27808899


Read Also! Procedure To Write A Complaint Email To Customer Service

IRCTC Office Address

NangloiRail Neer Plant, Northern Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041
LucknowParyatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti
North ZoneRail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002
Jaipur708, 7th Floor, Crystal Mall, Sawai Jai Singh Highway, Banipark, Jaipur- 302016
ChandigarhSCO- 80- 81- 8, Sector -34 A, Chandigarh -160034
KolkataOld Koilaghat Building, Ground Floor, 3, Koilaghat Street, Kolkata 700001
DanapurRail Neer Plant, Loco Colony, South of RPF Barracks, Khagaul, Danapur, Patna – 801105
BhubaneswarA-0/1, Ground Floor, Bhubaneswar Fortune Towers, Chandrasekharpur – 751023
PatnaBoscomaun Tower,4th Floor, West Gandhi Maidan, Patna – 800001
BangaloreC.B. Royale Building, 2/2 – Dr. Rajkumar Road, Rajaji Nagar, Banglore -560010
Guwahati4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001
Mumbai2nd Floor, New Administrative Building, Central Railway, CST, Mumbai-400001
Bhopal2nd Floor, Paryawas Bhavan, Block-4, Arera Hills, Bhopal – 462011
Ahmedabad5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industary Ashram Road, Ahmedabad-380009
Chennai6A, The Rain Tree Place, No. 9 Mc Nicholas Road, Chetpet, Chennai 600031
KanchipuramRail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station Village And Post Palur, Taluk Chengalpattu, Distric- Kanchipuram- 603101
KoachinSail-Harcad, 1st Floor Building No.40/ 8194, Convent Road, Koachin- 682035
Secunderabad9-1-129/1/302, 3rd Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Andhra Pradesh – 500003


Press Here >> For More IRCTC Customer Care No

IRCTC Tourism Email IDs:

If you have booked your Railway tickets through Indian Railway Catering and Tourism Corporation Ltd and have any query concerning it, then you can write to us on the following Email Ids:

Registered Office/Corporate Office:

  • Indian Railway Catering and Tourism Corporation Ltd
  • 11th FLOOR, B-148, Statesman House,
  • Barakhambha Road, New Delhi 110001
  • IRCTC Customer Care Number: 011-23311263/23311264
  • Fax: 011-23311259

Must Check: Indian Railways Customer Care Number

IRCTC Helpline Customer Care Number

Passengers can get it touch with the customer care executives of IRCTC by dialling IRCTC Helpline Number provided below. If you have any query concerning Internet Ticketing, you can contact the control office and get your queries solved.

IRCTC Customer Care Number IndiaIRCTC Customer Care Contact Number
IRCTC Customer Care Number Delhi (Internet Ticketing) 011-39340000
Customer Care Number of IRCTC Central Control Office 011-23345300
IRCTC Customer Care Complaint Number (Kolkata Control Office) 033-26601743
IRCTC Delhi Control Office Customer Care Number 011-23221147
IRCTC Internet Ticketing Customer Care Number for Chennai 044 -25300000
IRCTC Customer Care Number Mumbai (Control Office) 022-22618067
IRCTC Chennai Customer Care Number (Control Office) 044-25353341


Also Check: File Online Complaint in Consumer Court

IRCTC SMS Service Facility

Railway has come up with IRCTC SMS Service Facility for the ease of passengers. You just need to SMS on 139 (One number for One India) and get all your information about:

  • <TIME> For Train Time Enquiry
  • <PNR> For PNR Status
  • <AD> To Get Train Arrival And Departure Timing Information
  • <TRAIN> To Know The Train Seat Accommodation
  • <FARE> To Get Information On Railway Fare

IRCTC Customer Care Contact Number for SBI Card Users

Those who do not receive their SBI Card within 01 month from the date of application can contact the IRCTC Customer Care Phone Number or Railway SBI Card Helpline Number at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line).

If you have any general queries regarding your IRCTC SBI card Account then you can also send email to [email protected] or at [email protected]

Press Here >> Indian Railway Customer Care Number

Other Useful IRCTC Customer Care Number:

IRCTC Social Media Networking Sites:

Queries Related to IRCTC Reservation Number

Ques 1: What are the Indian Railway Enquiry Numbers?

Ans: For any enquiry related to reservation, train, timings, you can call on IRCTC Customer Care Number – 139 or on 011-23747110.

Ques 2: What is the process to make IRCTC Account?

Ans: You have to follow below specified instructions to make your IRCTC Account:

  • Firstly, Visit the official website, i.e.,
  • Afterwards, press on “Registration” link that is available at bottom of homepage.
  • Now, register yourself by entering asked information.
  • Then, choose the security question and its answer.
  • Enter valid Email ID along with Mobile Number as your login password.
  • Carefully fill up a valid Email – ID and Mobile Number as your login password.
  • Enter your full address, including the Pin Code.

Also Check: How to Talk To a Customer Care Executive

Ques 3: How much time does IRCTC takes for refund of cancelled tickets?

Ans: Generally, Indian Railways Catering and Tourism Corporation take 4 to 5 days to transfer the refund amount of cancelled tickets. However, depending upon the bank it can take upto10 days to complete the refund process.

Ques 4: What Are The Various Classes Of Travel And Their Codes?  

Ans: Below we have given the various classes of travel available in Indian Railways –

First ClassAir-Conditioned
Executive class in Shatabdi trainsIA
AC 2-Tier sleeper2A
First classFC
AC 3 Tier3A
AC Chair CarCC
Sleeper ClassSL
Second Sitting2S


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Indian Railways Catering and Tourism Corporation provide its customers Single window information through the IRCTC Customer Care Number – 139. Passengers can contact with professionally trained agents of Railway in Hindi, English and other regional languages.

Along with this, you can also link IRCTC SBI Card with your IRCTC user ID to enjoy the loyalty program benefits of Railway. Under this program, customers can book free train tickets with the help of earned reward (1 Reward Point=1 Rupee). Other than this, you can also get 10% cash back against your train tickets booked in all AC Classes.

Hope you have got all the details regarding IRCTC Customer Care Number along with some of the frequently asked queries solution. For any further information regarding Indian Railway Ticket Bookings, you are free to call on the customer care numbers provided above or you can visit the Official Website.

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