ICICI Prudential Customer Care

Call ICICI Prudential Customer Care Number and enquire about life insurance schemes and new policies that have been introduced by the firm. Through ICICI Prudential Toll Free Number you can communicate with service executive and get to know about its products.

To know more about long term savings, protection products and ICICI Prudential Policy Status, customers can dial ICICI Prudential Life Insurance Customer Care Number that remains active 24/7 to provide instant support and help. 


ICICI Prudential Customer Care Number

ICICI Prudential Customer Care Number1860 266 7766
ICICI Prudential Customer Care Email[email protected]
Official Websitewww.iciciprulife.com


ICICI Prudential Customer Service Number

  • ICICI Prudential Helpline Number: 1860 266 7766
  • ICICI Prudential Insurance Customer Care For NRI Customers: +91 22 6193 0777

ICICI Prudential Customer Care Email Address

Do You Know: How to Write a Complaint Email to Customer Service

ICICI Prudential Customer Care No (Ombudsman Office)

Office Of The OmbudsmanICICI Prudential Customer Care Phone Number
ICICI Prudential Contact Number Ahmedabad079 – 25501201 / 02 / 05 / 06
Bengaluru080 – 26652048 / 26652049
ICICI Prudential Customer Care Contact Number Bhopal0755-2769201, 2769202
Customer Care ICICI Prudential Bhubaneswar0674-2596455 / 2596461
ICICI Prudential Mutual Fund Customer Care Number Chandigarh0172-2706468 / 2706196
ICICI Prudential Customer Care Toll Free Number Chennai044-24333668 / 24335284
ICICI Prudential Customer Care Number Delhi011-23237532 / 23239633
ICICI Prudential Life Insurance Customer Care No Ernakulam0484-2358759 / 2359338
ICICI Prudential Life Insurance Customer Care Phone Number Guwahati0361-2132204 / 2132205
ICICI Prudential Phone Number Hyderabad040-65504123 / 23312122


ICICI Prudential Insurance Ombudsman Office Address

ICICI Prudential Customer Care Ombudsman OfficesAddress
AhmedabadOffice of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad -380 001
BengaluruOffice of Insurance Ombudsman, JeevanSoudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase Bengaluru – 560078
BhopalOffice of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor 6, Malviya Nagar, Opp Airtel Office Near New Market, Bhopal – 462 003
BhubaneswarOffice of the Insurance Ombudsman,62, Forest Park, Bhubaneswar -751 009
ChandigarhOffice of the Insurance Ombudsman, S.C.O. No.101, 102 & 103, 2nd Floor Batra Building, Sector 17-D Chandigarh – 160 017
ChennaiOffice of the Insurance Ombudsman, Fathima Akhtar Court,4th Floor, 453,Anna Salai, Teynampet, Chennai -600 018
DelhiOffice of the Insurance Ombudsman,2/2 A, Universal Insurance Bldg., Asaf Ali Road, New Delhi -110 002
ErnakulamOffice of the Insurance Ombudsman,2nd Floor, Pulinat Building Opp. Cochin Shipyard, M.G. Road, Ernakulam-682 015
GuwahatiOffice of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Near Panbazar Overbridge, S.S. Road, Guwahati -781 001
HyderabadOffice of the Insurance Ombudsman,6-2-46, 1st Floor, Moin Court, Lane opp Salem Function Palace A.C. Guards, Lakdi-Ka-Pool, Hyderabad -500 004


Check Here: How To File Online Complaint in Consumer Court

ICICI Prudential Customer Service through SMS

Those who want seek assistance over SMS can send a message in the below mentioned format to 56767:

ICICI Prudential Customer Care ServiceMethod
Financial Service
Request ECS redebit towards bounce paymentSMS – PAY <PolicyNumber>
Opt for Ibank direct debitSMS – DEBIT <PolicyNumber>
Opt for ECS facilitySMS – ECS <PolicyNumber>
Get policy fund valueSMS – NAV <PolicyNumber>
Address claim querySMS – I claim <PolicyNumber>
Edit Information
Register PANSMS – PANC <PolicyNumber><PANnumber>
Policy Details
Revive lapsed policySMS – REVIVE
Get payment assistanceSMS – Assist <PolicyNumber>
Get VAM call backSMS – Select
Request advisor to contactSMS – SMA
Avail cheque pick upSMS – COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts availableSMS – SRV
Products & Feedback
Get product informationSMS – MOR
Capture positive feedbackSMS – Happy
Capture actionable feedbackSMS – Unhappy


Press Here >> For Grievance Redressal

Press Here >> Contact Us

Press Here >> To Register Your Complaints

Press Here >> To Track Your Application

Write to Claim Care

Besides calling ICICI Prudential Customer Care, you can also report your claim by writing to:

1st Floor, C wing, Office No. 115, 116, 117, BSEL Tech Park,

Opp. Vashi Station, Sector 30, Vashi,

Navi Mumbai – 400706

ICICI Prudential Life Grievance Redressal

If the resolution provided by calling ICICI Prudential Mutual Fund Customer Care No did not meet your expectations, then you can approach Grievance Redressal Committee through:

Vice President – Customer ServiceMs. Ashwini Bondale
ICICI Prudential Customer Care Email Address[email protected]
Grievance Redressal Officer[email protected]
AddressICICI Prudential Life Insurance Co. Ltd., 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025


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ICICI Prudential Customer Care FAQs

Ques 1: What is a rider and how does ICICI PRU unit linked accidental death rider help?

Ans: A Rider is an extra benefit that can be purchased along with your policy to increase your cover. The Accident and Disability Benefit Rider covers unfortunate events like accidental death and disability, thereby increasing the risks covered under your policy.

This Rider can be purchased along with our Unit Linked plans. Some additional details about our Accident and Disability Rider are:

  • This Rider can be selected to provide additional benefits to your nominee in case of an unfortunate event.
  • In the unfortunate event of death due to an accident, the Rider Sum Assured will be paid to your nominee.

Ques 2: What are the basic conditions for the Accidental Death Rider?


  • The policy must be in force on the date of accident.
  • Death occurs within 180 days of the occurrence of the accident.
  • The benefit is available only for the policyholders that are under 65 years of age.
  • Benefits equal to the Sum Assured of the base policy, subject to a maximum of 50 lakh will be payable in case of claim.

Ques 3: What Is Life Insurance?

Ans: Life insurance is a tool that can be defined as a contract between a policyholder and an insurer. Customers are required to pay premium for a decided term and in return, firm offer a lump sum amount at the end of the term (Maturity Benefit) or to your loved ones in case of an unfortunate event (Life Cover).

Ques 4: Typically, under which circumstances would an Accidental Death Rider Claim be rejected by the company?

Ans: Accidental death claims are rejected if death of the Life Assured occurs,

  • After 180 days from the occurrence of the accident
  • Due to suicide or self-inflicted injuries
  • Due to engaging in aerial flights (including parachuting and skydiving)
  • While acting with criminal intent or committing any breach of law
  • Due to war, whether declared or not
  • Due to civil commotion
  • Due to engaging in hazardous sports or hobbies

Get Details – How To Talk To A Customer Care Executive

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Now you will be able to contact and connect with the company’s customer care executive within minimum possible time. If you want further detail and assistance regarding ICICI Prudential Customer Care then you can also visit their Official Website.

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