Hikvision Customer Care

If you are facing any technical issue in Hikvision products then quickly interact with Hikvision Customer Care by making a call on Hikvision Toll Free Number that remains accessible 24*7.

Hikvision also provide after sales service to its customers in the form Hikvision CCTV Camera Customer Care Number, Online Chat/Tech Support. Moreover, refer to the underneath mentioned FAQs section to solve your common queries.


Hikvision Customer Care Number

Hikvision Customer Care Toll Free Number (India)
  • 1800-222-699
  • +91-22-28469900
Hikvision Tech Support Number022-28469999
Hikvision Customer Support Number China+86-571-8807-5998
Official Websitewww.hikvision.com


Hikvision Customer Care Number India

StateCustomer Care Number of Hikvision
Hikvision Customer Care Number Delhi/NCR 
  • +91-11–2987-9999
  • +91-11-29879937
Hikvision Customer Care No Maharashtra 
  • 91-22-28469977
  • +91-22-32443737
Hikvision CCTV Customer Care Number Karnataka+91-8023223844
  • +91-141-4112553
  • +91-141-3199319
  • +91-172-3191723
  • +91-172-5017880
Uttar Pradesh
  • +91-522-3223826
  • +91-930776601


Hikvision State Wise Office Address

Delhi/NCR Prama Hikvision India Pvt. Ltd. 1st and 2nd Floor No 111-112 DSIDC SHED Near Old Post Office Okhla Industrial Area – Phase – I Delhi – 110020
Maharashtra Gala No-17-18 Real Indl Estate Sativali Road Valiv Phata Land mark – Opposite to Professional Courier Head Office Vasai (East) Thane – 401108
Karnataka84/1 1st Floor Triveni Towers LIC Colony 2nd Stage Basaveshwara nagar Bangalore – 560079
Rajasthan Flat No-205 Gurukripa Tower 2nd Floor C-43 Mahaveer Marg C-Scheme Jaipur Rajasthan JAIPUR –302001
Punjab SCO No-43 Sector 7 C 1st-2nd Floor Inner Market Near Sampark Center Sector–7 C Chandigarh – 160019
Uttar PradeshNo-1/1 1st Floor Gokhale Marg Opp. Red Hill School Lucknow – 226001


 Check Here: How To File Online Complaint in Consumer Court

Hikvision Tech Support Phone Number (International)

CountryHikvision Customer Care No
Hikvision Helpline Number Africa
  • +27877018113
  • +27877018111
  • +27101108228
Hikvision Customer Care Tech Support Number Canada
  • +1-866-200-6690 (toll free)
  • +1-909-595-2788
Hikvision Contact Number Czech Republic+420 29 6182640
Hikvision CCTV Camera Customer Care Number Europe
  • +31-23-5542770
  • +31-23-5631112
Hikvision Customer Care Number France
  • +33 (0) 1-85-330-450
  • +33 (0) 1-85-330-443
Hikvision Customer Care Number Hong Kong
  • 852-21511761
  • 86-4007005998
Hikvision Technical Support Number Indonesia
  • +6221 2933 9366
  • +6221 2933 7659
Hikvision DVR Toll Free Number Italy
  • +39-0438-6902
  • +39-0438-690299
Hikvision Customer Care Number Toll Free Kazakhstan
  • +7 (727) 291-75-88
  • 973-06-67
Hikvision Customer Care Korea
  • +82-1661-8138 
  • +82-(0)31-731-8812 
Hikvision Camera Toll Free Number Latin America+55 11 3318-0050
Hikvision Malaysia Customer Service No
  • +60327224000
  • +60327224022
Hikvision Customer Care 24*7 Support Number Middle East  & North Africa
  • +971-4-4432090
  • +971-4-8816057
Hikvision Customer Care No Poland
  • +48 22 460 01 50
  • +48 22 464 32 11
Hikvision Russia Customer Care Number+7-495-669-67-99
Hikvision Customer Care Number 24×7 Singapore
  • +65 6684 4718
  • +65 6684 4717
Prama Hikvision Customer Care Number Spain
  • +34 91 737 16 55
  • +34 918 058 717
Hikvision Camera Customer Care Number Turkey
  • +90 (216) 521 7070- 7074
  • +90 (216)521 7075‍‍
Hikvision Customer Care Number Uzbekistan+99 8712389438
Hikvision Tech Support No UK & Ireland01628 902140
Hikvision DVR Customer Care Number USA
  • +1-909-895-0400
  • +1-866-200-6690 (U.S. / Canada)
  • 909-612-9039 (Technical Support)
Hikvision Customer Care Vietnam+84 24 7300 7586


Press Here: Contact Us

Hikvision International Office Address

AfricaBuilding 2, Waverley office park, 39 Scott street, Bramley, Johannesburg, South Africa
Canada4848 Levy Street, Saint-Laurent, Quebec H4R 2P1, Canada
Czech RepublicBETA Building, Vyskočilova 1481/4, Prague 4, Czech Republic
EuropeDirk Storklaan 3, 2132 PX Hoofddorp, The Netherlands
France6 Rue Paul Cézanne, 93360 Neuilly-Plaisance, France 
GermanyFlughafenstrasse 21, 63263 Neu-Isenburg (Zeppelinheim), Deutschland
Hong KongUnits 412-413, 4/F, Kwai Cheong Center, 50 Kwai Cheong Road, Kwai Chung, Hong Kong
IndonesiaOffice Tower Agung Podomoro Land Floor 22th, Unit 09 West Jakarta
ItalyVia Abruzzo 12, 31029 Vittorio Veneto Treviso, Italy
Kazakhstan050010 Kazakhstan, Almaty, Dostykave. 38, of. 303c
Korea14-1, Pangyoyeok-ro 192beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea
Latin AmericaAlameda Campinas, 802 – Suites 31 and 32 Jardim Paulista, Sao Paulo, BrasilCalle 110 No. 9 – 25 Oficina 1708, Bogotá
Malaysia301, Level 3 of Menara LGB,No. 16 Jalan Wan Kadir, Taman Tun Dr. Ismail, 60000 Kuala Lumpur
Middle East  & North Africa52nd floor, Almas Tower, Jumeirah Lakes Towers, Dubai, UAET
OceaniaSydney Unit 14a, 2 Eden Park Dr, Macquarie Park NSW 2113 Melbourne Unit 12, 475 Blackburn Rd, Mt Waverley, VIC 3149
Philippines37th Floor, Joy Nastalg Center, No.17 ADB Avenue, Ortigas Center, Pasig City, Metro Manila, Philippines
PolandThe Park, Office Building AKrakowiaków 50, 02-255 Warsaw
Russia105064 Russian, Moscow, Zemlyanoy Val 9, 5th Floor
Singapore#17-10/13,100 Beach Road, Shaw Tower, Singapore 189702
SpainAlmazara, 928760 Tres Cantos (Madrid), Spain
Thailand202 Le Concorde Building ,  8th floor , Room no. 804, Ratchadapisek Road, Huaykhwang, Huaykhwang, Bangkok 10310, Thailand
TurkeyFatih Sultan Mehmet Mah. Poligon cad. Buyaka 2 Sitesi, 3 Blok, 8C 102, Ümraniye- İSTANBUL, Türkiye
Uzbekistan107 B, Amir Temur street, Yunusabad district, Tashkent City, Uzbekistan
UK & Ireland4 The Square, Stockley Park, Uxbridge, UB11 1ET
USA18639 Railroad Street, City of Industry, California  91748
Vietnam38th Floor, Keangnam Hanoi Landmark Tower, Me Tri Ward, Nam TuLiem District, Ha Noi City


 Do You Know: How to Write a Complaint Email to Customer Service

Hikvision CCTV Camera Email Id

CountryHikvision Customer Care Email
Czech Republic[email protected] 
Germany[email protected]
Hong Kong
Indonesia[email protected]
Italy[email protected]
Kazakhstan[email protected]
Latin America
Middle East  & North Africa
Oceania[email protected]
Poland[email protected]
Russia[email protected]
Singapore[email protected]
Spain[email protected]
Thailand[email protected]
UK & Ireland


Press Here >> For Online Enquiry

Press Here >> Hikvision Online Chat

Hikvision Headquarters

No.555 Qianmo Road,

Binjiang District, Hangzhou 310052, China

Hikvision Customer Care Number: +86-571-8807-5998 

Fax Number: +86-571-8993-5635

Hikvision India Headquarters

2nd Floor, Siddhivinayak Arcade,

Akurli Cross Road No.1, Near Kandivali East Station (Fatak),

Kandivali East, Mumbai 400101, India

Hikvision Phone Number: +91-22-28469900  

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Commonly Asked Queries

Ques 1:  I want to disable the event hint. How can I do that?

Ans: In order to disable the event hint, you need to go to the Menu >>> Configuration >>> Exceptions to disable it.

Ques 2: My camera is showing unsupported stream type. How can I fix it?

Ans: This type of error occurs in 3rd camera. To fix this, you need to ensure the encoding type of the camera. The encoding of camera must be H.264, MJPEG.

Ques 3: How can I download Hik-Connect app?


  • Iphone users need to go to App Store to download it. After reaching app store, search for search ‘Hik-Connect’ and download it.
  • However, Android users are required to go to Google Play Store and need to search for ‘Hik-Connect’.

Ques 4: How to deal with error ‘recording files not found?

Ans: For fixing the error of ‘recording files not found’ you need to follow below given instructions. Have a look!

  • Firstly, check that the device local time differs from the PC system time.
  • Check whether the files are device local recording files. If the files are stored in a storage server, please kindly check the related configuration.

Press Here: For More Hikvision Customer Care FAQs

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Apart from providing customer service through Hikvision Customer Service Number, Company also provides Hikvision Customer Care Online Chat Support facility for the convenience of their customers.

Those who wish to get instant resolution for their queries concerning CCTV, Video Surveillance products can get in touch with the customer care representative via Live Chat. For this, you need to visit the Official website and required to hit on “Live Chat” tab.

This is all about Hikvision Customer Care. For more details concerning the products and service, visit the Official Website.

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