FNB Customer Service Number

If you have any query or complaint regarding FNB Customer Services than you are free to contact the FNB Customer Service Number provided below. Customer care representatives can also contacted through (24×7) Toll Free No – 0027113713711 for all the general enquires.

Complaints, queries and grievances can also addressed by getting in touch through Email with the customer care support experts. For more info, scrolls down the page to fetch all the latest information pertaining FNB Customer Care Contact Number.

FNB Customer Service Number

FNB Customer Care Telephone Number135 from an FNB SIM or 087 575 0147 from any landline
FNB Customer Helpline Number0027113713711 (For South Africa)
FNB Customer Service Number087 575 9404


Operating Hours:

By dialling above given FNB Customer Service Number, you will get instant solution to all your queries. FNB Customer Care help desk team will guide a lot in getting instant solutions. For this, operating hours are specified below:

  • For Sales and order enquiries: 08h00-17h00 (Mon – Fri)
  • For Support: 08h00-19h00 (Mon – Fri) + 08h00-17h00 (Sat) + 08h00-13h00 (Sun)

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FNB Contact Number

We have provided different numbers for different FNB queries like credit card enquiry, insurance, online banking and others. You can call on these, FNB Customer Service Number or FNB 24hr Call Centre Number and get your queries solved.

Query     FNB Customer Service Number
Credit Card087 575 1111, 0860 FASTAP (327827)
Forex08601 FOREX (36739)
Insurance087 736 7771
Paypal087 572 9725
Online Banking087 575 0000
Telephone Banking087 575 9404
Savings & Investments0860 327 827
Smart Device087 736 7270
Fnb Connect147 from an FNB Connect SIM or 087 575 0147 for others
Sales0860 327 827
Premier Banking087 577 7000
Private Banking087 575 4727
Banking App087 575 0362
Cell phone Banking087 575 9405
Switch To FNB General0860 327 827
Ewallet087 575 9405
Ebucks087 320 3200
FNB Legal087 736 7773
Non Resident Banking+27 11 352 5025
Fraud Prevention087 575 9444, +27 11 369 2924
Complaints087 575 9408
General Enquiries087 575 9404
Share Investing0875 SHARES (742737)


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QueryFNB Customer Care Number
Lost/Stolen Card087 575 9406, 0800 110 132, 011 369 1189
Report Fraud087 575 9444, +27 11 369 2924
Visa Global Customer Service0800 990 475
Comprehensive Global Travel Insurance0861 490 100


Note: (Operating Time – 24 Hours)

QueryFNB Customer Service NumberTimings
Home Loans087 730 11 44, 087 730 11 5508:00 to 17:00 (Mon to Fri)
One Account087 730 1111
Loan Queries0860 102 63108:00 – 16:30 (Mon – Fri)  

08:30 – 12:00 Sat

Loan Applications0861 40 40 40


Customers who have any query related to Home Loans and One Account can contact customer care executives from 08:00 to 17:00 (Mon to Fri). However, those have any issues related to Loan Queries and Loan Applications can get in touch from 08:00 – 16:30 (Mon – Fri) & from 08:30 – 12:00 on Sat.

Check Here: File Complaint In Consumer Court

FNB Customer Care Email Address:

Apart from FNB Customer Care No, you can communicate to customer care representatives by writing at below provide email address for Complaints Resolution.

First National Bank Customer Service Number (Complaints Referral)

Service     FNB Emergency Number/Other Contact Details
Ombudsman for Banking
  • FNB Customer Service Number: 0860 800 900
  • Financial Ombudsman Call Centre: 0860 OMBUDS / 0860 662 837
National Credit Regulator (NCR)011 554 2600
Financial Advisory + Intermediary Services Ombudsman+27 12 470 9080
National Consumer Commission012 940 4500 / 0860 026 6786
Credit Ombudsman0861 OMBUDS (0861 662837)
Consumer Goods and Services Ombudsman
  • FNB Customer Service Number: 0860 000 272 (CPA)
  • Email: [email protected]
  • Address: Association House, Bond Street Business Park, CNR Bond / Kent Street, Randburg


Other Useful Links:

For any information related to FNB products and services, customers can visit the below specified links that are provided for your ease.

FNB Social Platforms

FNB Bank Customer Service Number Related Queries

Ques 1: How do I dispute a debit order at FNB?


  • Firstly, visit to your Online Banking profile and press on ‘My Bank Accounts’ in order to view a list of your accounts.
  • Afterwards, select your debit order account and then ‘My Debit Orders’.
  • Now, choose the reason for disputing your debit order and then select ‘Reverse’ or ‘Stop’.
  • Lastly, Select ‘Confirm’ to accept the terms and conditions.

Ques 2:  Is it possible to reverse a payment from my bank?

Ans: Yes, it is possible to reverse a payment from bank only with the consent of the person who received it.  It can be done by taking permission from the account holder.

Check Out! Importance And Uses Of RTI ACT

Ques 3: What is the process of sending money through Ewallet?


  • Dial *120*321# from your phone number and press on ‘Send Money’ option.
  • After that, select ‘eWallet’ and the account in which you want to send money.
  • Enter the amount you want to send and press on ‘Yes’ option to send an SMS with an ATM PIN to the recipient for easy withdrawal.
  • Lastly, confirm the amount and mobile number.

Ques 4: Is it possible to cancel a debit order at FNB?

Ans: Yes, it is possible to cancel a debit order at FNB. For this, you need to follow below provided instructions:

  • Visit www.fnb.co.za in order to log in into your Online Banking profile using your username and password.
  • Afterwards, select My Bank Accounts option and press on Debit Orders.
  • Doing this, a list of your debit orders will be appeared.
  • Fill the asked details and select Stop option.

First National Bank (FNB) is the oldest and popular bank in South Africa founded in 1838 that always commits to fulfil the requirement of the people. The bank has provided variety of financial and banking services in the field of corporate banking, private banking, international banking, credit cards and business loans. 

All the FNB Bank Customer Service Number along with other contact details related to FNB Customer Helpline Number is given above on this page. For any complaint or query regarding FNB Customer Service Number, you are free to post comments in the comment box given below. You can also visit the Official Website for further details.

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