Eurostar Customer Service Phone Number

Eurostar Customer Service Phone NumberEurostar is the famous high speed rail service in Europe that connects London to Paris and Brussels. To know Eurostar Customer Service Phone Number, go through this page. Customers can solve any query regarding changes in existing booking, lost property or any other related query via Eurostar Booking/Stations Query Number. If you are not satisfied with the response from Customer Care then you can send mail on its Email ID.

The company has provided these Eurostar Customer Care numbers 24 hours a day, 7 days a week, so that you can easily make contact with the Customer Support Executives and get instant solution to your queries. Also customers can book hotels at identical time as you book your train journey and hire cars on rent to make your trip more interesting. All these facilities are provided by the company for their customer’s convenience.

Get the entire information about its services with the help of Eurostar Customer Service Phone Number, Email Support and other Helpline Contacts from this page…

Eurostar Customer Service Phone Number

Eurostar Phone Number

  • 03432 186 186
  • +44 (0)1233 617 575 (From outside the UK)

Timings – From 7am till 9pm, 7 days a week

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Eurostar Frequent Traveller Membership

Customers who have any queries about its Frequent Traveller membership, then they can call at –

  • UK – 03448 117 117
  • France – 01 70 70 99 49
  • Belgium – 02 402 24 30

Eurostar Customer Service Contacts

If you want to enquire or solve you complaint regarding Eurostar baggage, booking & reservations, timetables, or any other travelling enquiry then you can contact the below given Telephone numbers and get instant solutions to your queries.

Bookings and exchanges
To make a new booking, Call:  07 079 79 89
To change an existing booking, Call: 02 400 67 31
Group bookings
From the UK – 03448 224 800
From outside the UK – +44 (0)1777 771 048
Comments and suggestions
To let us know how your trip went, get in touch with our Traveller Care team.
Email: [email protected]
Call: +44 (0)1777 777 879
Luggage services
Call: 03448 225 822 
Lost property
Call: 03448 224 411
Email: [email protected]
Media enquiries
Email: [email protected] 
Live chat
Call: 03432 186 186 from 8am to 7pm Monday to Friday and 9am to 5pm at the weekend and on UK bank holidays.


Eurostar Office London

Address – Eurostar Corporate Communications, Times House, Bravingtons Walk, London

Read Also! Procedure To Write A Complaint Email To Customer Service

Social Media

  • Facebook –
  • Twitter –
  • Instagram –
  • Youtube –
  • Google Plus –
  • Wechat –
  • Weibo –

Customers Who Need To Know More About Eurostar Services Can Visit Its Official Website And Get All The Information They Want.

Some Of The Frequently Asked Queries Solutions

#1. Does the company provide Visa Sponsorships For Overseas Applicants?

No, only those employ people who already have the legal right to live and work in the country where the role is based are given Visa Sponsorships.

#2. How Can I Cancel My Ticket And Get A Refund Online?

It depends Whether or not you can get a refund according travel class you chose and how you booked. If you booked –

Online bookings – Standard or Standard Premier

In this case no refund will be given, if you decide not to travel. As these tickets are non refundable but customers can change their ticket until 30 minutes before departure.

Online bookings – Business Premier

If you booked at, you can cancel your trip and get a refund until up to 60 days after your planned departure.

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Phone and station bookings

Customers, who have booked over the phone or at the station, will not get any refund online.

#3. What Security Checks Are There At The Station?

Just like an airline, Eurostar works with European authorities to ensure a high level of security on each journey. It might mean an extra step at the station but since safety’s their top priority and that is why they take security checks seriously.

Customers can take their toiletries with them, and even squeeze in a bottle of bubbly for the trip if you like.

We have shared all the important Eurostar Customer Service Phone Number along with frequently asked queries solutions. Still if you find any query regarding the information given in this page, ask us in the comment box below.

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