CIMB Bank Customer Care

If you are facing any query related to banking products, services, loans, Debit and credit cards then approach the 24/7 accessible customer care department through CIMB Bank Customer Care Number.

Customers can also share their suggestions, compliments and complaints via CIMB Bank Helpline/Careline Number. Apart from the contact details, we have also presented frequently asked queries at the underneath section of this page.

CIMB Bank Customer Care Number

CIMB Bank Customer Service Number+603 6204 7788
CIMB Bank Customer Service Email[email protected]


Must Check: All Bank Customer Care Number

CIMB Bank Phone Number 

ServiceCIMB Bank Customer Care Number
CIMB Bank Contact Number (Consumer Call Centre)+603 6204 7788
CIMB Customer Service Number (Premier Credit Card)+603 6204 7799
CIMB Bank Toll Free Number (Preferred Call Centre)
  • 1 300 885 300 (Local)
  • +603 2295 6888 (Overseas)
  • +603 2296 0345 (Fax)
CIMB Customer Service Contact Number (Business Call Centre)
  • 1300 888 828 (Local)
  • +603 2297 3000 (Overseas)
CIMB Bank 24/7 Helpline Customer Care Number+603 6204 7788
CIMB Credit Cards Customer Service Hotline Number(65) 6333 6666


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CIMB Bank Helpline Number

ServiceCIMB Clicks Customer Service Number 
CIMB Customer Careline Number (Credit/ATM Cards)1 300 880 900
CIMB Bank Careline Number (Platinum Credit Cards)+603 62047799
CIMB Bank Hotline Number (Gold/Classic Cards)+603 62047788
  • 603- 2288 1653
  • 603- 2288 1654
CIMB Bank Customer Care Helpline Number International603 2295 6100
CIMB Bank Complaint Number (Preferred Member Service)603 2295 6888


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CIMB Customer Care Hotline

Personal Banking
Hotline+65 6333 7777
Email[email protected]
Operating HoursMon – Sun (9.00am – 9.00pm)
Credit Cards
All CIMB Credit Cards Hotline+65 6333 6666
Visa Infinite Concierge1800 823 2049
Visa Signature Concierge800 448 1450
Email[email protected]
Operating Hours24 Hours


CIMB Bank Customer Careline Branch

Raffles Place Branch50 Raffles Place #01-02, Singapore Land Tower, Singapore 048623
Orchard Branch (Across the street from Paragon)270 Orchard Road #03-02, Singapore 238857


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CIMB Bank Grievance Redressal

Step 1:

Customers who are not satisfied with the resolutions provided by CIMB Bank Customer Care on calling above given numbers can lodge their complaint by contacting +603 6204 7788 or by sending mail at [email protected]

Step 2:

For further escalation, customers can write to below provided address or can send mail at below given email address.

  • Address: Ms Chen Yen Ling, Head, Customer Resolution Unit, CIMB Bank Berhad, Level 19, Menara Bumiputera Commerce, No. 11 Jalan Raja Laut, 50350 Kuala Lumpur
  • Email Address: [email protected] (Attention: Ms Chen Yen Ling/Puan Mizahani Othman)

Step 3:

Still, if you are not satisfied with the resolution provided by Customer Resolution Head, you can approach Bank Negara Malaysia LINK or TELELINK at:

  • Block D, Bank Negara Malaysia, Jalan Dato’ Onn, 50480 Kuala Lumpur
  • Telephone Number: 1-300-88-5465
  • Fax: 03-21741515
  • Email Address: [email protected]

Get Best Answer: How to Talk To a Customer Care Executive

CIMB Bank Berhad Head Office Address

11 Jalan Raja Laut

50350 Kuala Lumpur

CIMB Hire Purchase Customer Service Number: 603 2619 1188

Fax: 603 2694 5778

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CIMB Bank Customer Care Number FAQs

Ques 1: Who are eligible to take loan?

Ans: Private Wealth and Private Banking and Preferred Banking customers are eligible to take loan.

Ques 2: How many CIMB ATMs are available throughout the world?


  • CIMB Malaysia: 2,235 ATMs
  • CIMB Singapore: 6 ATMs
  • CIMB Bank PLC (Cambodia): 10 ATMs
  • CIMB Thai: 522 ATMs
  • CIMB Niaga: 1,827 ATMs

Also Read: File Online Complaint in Consumer Court

Ques 3: What is the process to change the phone number on Cimbclicks?

Ans: Customers can change their phone number on Cimbclicks by visiting the nearest CIMB ATM. After visiting the ATM, fill your ATM PIN and choose “OTHERS” option form main menu. Now, choose “CIMB Clicks” and enter your new mobile number. Finally, press on “PROCEED” option to have your new number updated for TAC.

Ques 4: What is the CIMB Bank Customer Care Number?

Ans: Customers can make a call on CIMB Bank Customer Care Service Number +603 6204 7788. Apart from this, you can also dial CIMB Bank Malaysia Customer Service Number – 603 2295 6888.

Ques 5: How do I add/transfers money into my Lazada Prepaid Mastercard Account?

Ans: Customers can add/transfers money into their Lazada Prepaid Mastercard Account using the below given mediums:

  • You can add money via CIMB Cash Deposit Machine or through Financial Process Exchange (FPX)
  • Fund transfer from a CIMB Bank/CIMB Islamic account
  • Interbank transfer from an account in another bank

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For the convenience of customers, bank has designed and introduced a conversational banking app “CIMB EVA”. Through this app, you can view your pay bills, portfolio, fund transfers transactions easily.  Customers can download CIMB EVA through Apple App Store or via Google Play Store.

Hope, the information provided concerning CIMB Bank Customer Care Number will prove helpful to you in solving your queries and issues. For more information, you can visit the Official Website or stay tuned with us on our web page

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