BSNL Customer Care Number 

Bharat Sanchar Nigam Limited is the state-owned telecommunications company of India which is headquartered in New Delhi. BSNL Customer Care Number is accessible here for the assistance of the customers, using BSNL Landline / Mobile / WLL / MPLS-VPN Services.

By dialing BSNL Helpline Number / BSNL Landline / Mobile / WLL / MPLS-VPN Number, You may protect your phone against improper use by locking it electronically. Here you can find secret code that helps you to allow or lock the blank calls easily. So, please have a glance!!

BSNL Customer Care Number

BSNL Landline Customer Care Number‘1500’/ ‘1800-345-1500’
BSNL Mobile Customer Care Number‘1800-180-1503’ / ‘1503’
BSNL Customer Care  Number Of WLL/ WiMax Call Center ‘1502’ / ‘1800-180-1502’
BSNL Broadband Customer Care Number‘1504’/ ‘1800-345-1504’
BSNL Customer Care Number  For MPLS Help Desk‘1800-425-1957’
BSNL Mobile Prepaid Customer Care Number1503
BSNL Toll Free Customer Care Number of Leased Line12676
BSNL Prepaid Customer Care Number94000 24365
Broadband & Internet Services1800-424-1600
BSNL Landline1800-345-1500
BSNL Web Conferencing1800-111-233
BSNL Internet Customer Care Number1800 425 7007 / 9482157007
E-Track Fleet Management System18004251425


Customer Care Number Of BSNL (Location Wise)

StateBSNL Customer Care Helpline Numbers
BSNL Customer Care Number AP9440024365
BSNL Customer Care Number Tamilnadu9443024365/ 9444024365
BSNL Mobile Customer Care Number Kerala9447024365
BSNL Customer Care Number Karnataka9448024365
West Bengal9434024365
Chhattisgarh9425201041/ 9425201234
BSNL Customer Care Number Bihar9431024365/ 9431224365
BSNL Customer Care Number Gujarat9426024365
Himachal Pradesh9418024365
BSNL Customer Care Number Punjab9417024365
Jammu & Kashmir9419024365
Madhya Pradesh9425024365/ 9425124365
Maharashtra9422024365/ 9422124365
BSNL Customer Care Number UP
BSNL Customer Care Number UP West9412024365
BSNL Customer Care Number UP East9415024365


Check Here: How To File Online Complaint in Consumer Court

BSNL Customer Care Toll Free Number

PSTN Call Center (for any queries related to landline telephone, ISDN etc. Also accessible from CellOne, Excel & Tarang phones)1500
Kisan Call Center (for any queries related to agriculture)1551
Billing complaint center166 / 1660-69
Trunk booking1580
Trunk assistance1581
STD complaints1582
National Directory Enquiry (NDQ) Service1583
International trunk booking1586
International trunk enquiry1587
International Trunk delay information1588
Telex complaints1589
Directory enquiry service197
Telephone Complaint Booking198
Emergency Relief Centre on National Highways1033
Relief Commissioners of Central /State/ Union territory1070
Control room of District Collector/ Magistrate1077
Public Grievance Cell Telecom Circle HQs12727
Public Grievance Cell Kolkata/ Chennai1095
Crime stopper cell of police in Kerala, Rajasthan, Andhra Pradesh & Mumbai1090
Women crisis response1091
Earth-quake Help line service1092
Natural disaster control room1096
AIDS help line service1097
Children in difficulty/ Child Distress Service1098
Catastrophe & Trauma service1099
Free Phone Enquiry1600
India Telephone Card Enquiry1602
Billing Complaint Center (Interactive Voice Response System)1671-73
Maritime Search and Rescue control room of coastal guard1718
Blood bank information Service1910
Dial a doctor1911
Leased Circuits Fault Booking1918
Eye bank information service1919
Change number announcement (Hindi)1951
Changed number announcement (English)1952
Changed number announcement (Regional language)1953
Changed number announcement (in case of shift)1954
Sancharnet Internet Help desk service1957
Leased Circuit Fault Booking (WTR)1958


BSNL Customer Care Number of Appellate Authority

CircleBSNL Customer Care Number
Andaman &Nicobar03192-233800
Andhra Pradesh040-23201212
BSNL Customer Care Number Chennai044-26400088
Himachal Pradesh0177-2628880
Jammu &Kashmir0191-2477222
BSNL Kerala Customer Care Number0471-2306600
BSNL Customer Care Number MP0755-2570700
North East I0364-2504181
North East II03862-235888
BSNL Customer Care Number Rajasthan0141-2365050
Tamil Nadu044-28293914
UP East0522-2621200
UP West0121-2600786
West Bengal033-22100068


Get Details – How To Talk To A Customer Care Executive

BSNL Customer Care Number of Grievance Officers

Name of PublicGrievance Officer/DesignationBSNL Phone Number
Sh. Harinder Kumar, Sr.GM (CDN)011-23717055/ 011-23312021
Shri VirinderWadhera, DGM (PG)011-2335 7676/ 011-2331 8778
Shri H.N Verma, AGM (PG)011-2376 6963
Mrs. Richa Rastogi DM (PG-1)011-2373 4247/ 098682 32739
Shri Rajinder DM (PG-IV)011-2376 6621/ 098681 62400


BSNL Registered & Corporate Office

Bharat Sanchar BhavanHarish Chandra Mathur LaneJanpath, New Delhi-110 001

BSNL Customer Care Appellate Authority Officer Address

CircleOffice Address
Andaman &NicobarO/o CGMT, A and NCircle, Port Blair
Andhra PradeshO/o CGM Telecom,Hyderabad-1
AssamO/o CGMT, Assam Telecom Circle,Guwahati-781001
Bihar5th Floor, O/o CGMT,Bihar Telecom Circle,Sanchar Sadan, Budhh Marg, Patna, Bihar 800001
ChhattisgarhO/o CGMT, Chhattisgarh Circle, Khamhardih Telephone Exchange Campus, Vidhan Sabha Road, Raipur, Chhattisgarh
ChennaiO/o CGMT, Chennai Telecom Distt., Chennai
Gujarat7th Floor, O/o CGMT, Gujarat Circle, Telephone Bhavan,C.G.Road, Navrangpura,Ahmedabad-380006
Himachal PradeshO/o CGMT, HP Telecom Circle, SDA Complex, B.No. 11, Shimla – 9
CalcuttaO/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan, 34, B.B.D. Bag, Kol-700 001
HaryanaO/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt.-133001
JharkhandO/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi – 835217
Jammu &
O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu
4th Floor, Trikuta Nagar Exchange Building, Jammu
KeralaO/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram – 695033
KarnatakaRoom No 326,III Floor, Annexe Bldg, O/o CGMT, Karnataka Telecom Circle,No.1,Swami Vivekananda Road, Bangaluru-560008
3rd Floor, O/o P.G.M Bengaluru Telecom District, Telephone House, Rajbhavan Road,Bangaluru-560 001
Room No.101, 1st Floor, O/o CGMT, Karnataka Circle, No.1 Swami Vivekananda Road,Bangluru-560008
MaharashtraAdmn Bldg., O/o CGMT,2nd Floor, A Wing, Santacruz west, Mumbai – 400054
Madhya PradeshO/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal
North East IO/o CGMT, BSNL, Room No. 224, 1st Floor, CTO Building, Shillong – 793001, Meghalaya
North East IIO/o CGMT, BSNL, NE-II Telecom Circle, Dimapur
OdishaO/o CGMT, BSNL Odisha Circle, Room No. 305,3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar,751009
PunjabO/o CGMT, Punjab Circle, Plot No. 2, Sanchar Sadan, Sector 34A,Chandigarh
RajasthanO/o CGMT, Rajasthan Circle, Jaipur
Tamil NaduO/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai-600006
UP EastO/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow
UP WestO/o CGMT UP West,1st Floor, BSNL Telephone Exchange, Shastri Nagar
UttaranchalO/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun
O/o CGM, West Bengal Telecom Circle, BSNL


BSNL Customer Care Grievance Officers Address

Name of Public
Grievance Officer / Designation
BSNL Office Address
Sh. Harinder Kumar,
Room No. 27, IR Hall, Eastern Court, Janpath, New Delhi-110001
Shri Virinder
Wadhera, DGM (PG)
Room No. 28, IR Hall, Eastern Court, Janpath, New Delhi-110001
Shri H.N Verma,
C-11, IR Hall, Eastern Court, Janpath, New Delhi-110001
Mrs. Richa Rastogi
DM (PG-1)
B-2, IR Hall, Eastern Court, Janpath, New Delhi-110001
Shri Rajinder DM
C-12, IR Hall, Eastern Court, Janpath, New Delhi-110001



BSNL  Telephones Customer Care Email ID[email protected]
BSNL  Customer Inquiry Email ID[email protected]


BSNL Customer Care Appellate Authority Email ID

CircleBSNL Customer Care Email ID
Andaman &Nicobar[email protected]
Andhra Pradesh[email protected]
Assam[email protected]
Bihar[email protected]
Chhattisgarh[email protected]
Chennai[email protected]
Gujarat[email protected]
[email protected]
Calcutta[email protected]
Haryana[email protected]
Jharkhand[email protected]
Jammu &Kashmir[email protected]
[email protected]
Kerala[email protected]
Karnataka[email protected]
[email protected]
[email protected]
Maharashtra[email protected]
Madhya Pradesh[email protected]
North East I[email protected]
Odisha[email protected]
Punjab[email protected]
Rajasthan[email protected]
Tamil Nadu[email protected]
UP East[email protected]
UP West[email protected]
Uttaranchal[email protected]
West Bengal[email protected]


Do You Know: How to Write a Complaint Email to Customer Service

BSNL Customer Care Grievance Officers Email Id

Name of Public Grievance Officer / DesignationBSNL Email Address
Sh. Harinder Kumar, Sr.GM (CDN)[email protected]
Shri Virinder Wadhera, DGM (PG)[email protected]
Shri H.N Verma, AGM (PG)[email protected]
Mrs. Richa Rastogi DM (PG-1)[email protected]
Shri Rajinder DM (PG-IV)[email protected]


Social Profiles

FAQ’s Based on BSNL Customer Care Number

Question 1: How Can I Electronic Lock For STD/ISD?

Ans: For 100% protection against improper use, you can lock your telephone electronically by selecting the following secret code.

Register Secret CodeSuppose you want to make 5555 your secret code. Follow this procedure to register this: 
Dial 123 5555 5555 then wait for the acceptance tone then disconnect. Your code is registered.
Change secret codeSuppose you want to change current code 5555 to 4444 then 
Dial 123 5555 4444 then wait for the acceptance tone then disconnect. Your new code(4444) is registered.
Bar / Open Facilities using Secret Code(example 5555)
Bar STD/ISD callsDial 124 5555 1 then wait for the acceptance tone then disconnect. Now STD/ISD calls will be barred.
Open STD/ISD callsDial 124 5555 0 then wait for the acceptance tone then disconnect. Now STD/ISD calls can be made.
Open STD calls onlyDial 124 5555 3 then wait for the acceptance tone then disconnect. Now STD calls can be made.
Bar STD / ISD / manual trunck callsDial 124 5555 2 then wait for the acceptance tone then disconnect. Now STD/ISD/manual trunck calls will be barred . (It will also bar calls to 95 level).
Bar local callsDial 124 5555 4 then wait for the acceptance tone then disconnect. Now localcalls will be barred.(applicable only if STD Facility is available).
Open local calls onlyDial 124 5555 1 or 2 then wait for the acceptance tone then disconnect. Now Local calls can be made.


Question 2: Is There Any Benchmark Related To Services?


Service ParameterTime Limit for provision of service / redressal of complaint (TRAI Benchmark)
Resolution of billing/ charging complaint100% within 4 weeks
Period of applying credit/ waiver/ adjustment to customer’s account100% within 1 week
Accessibility of call centre/ customer care>= 95%
%age of calls answered by the operator (Voice to Voice)>= 90%
%age requests for Termination/ Closure of service complied100% within 7 days
Time taken for refund of Deposit after closure100% within 60 days


Question 3: How Do I Raise A Service Request?

Ans: By dialing All Zones 1503 (works from BSNL Numbers only) 1800-180-1503 (From all numbers) you may raise the service request:

  • Customer Name
  • Mobile Number
  • Order/Transaction number
  • Application Name
  • Problem Faced

For example:

Failed: Invalid fileUnable to download/install
Operation failedCompulsory attributes missing
Download failedIncorrect description
904 size mismatchInvalid content
Blank white page appearsFreezes while launching
Incorrect languageDoes not fit the screen
Certificate ErrorAuthentication Error/Failure
Unknown error


More Links Related To BSNL Customer Care Number

Directory ServicesContact Us
Consumer ServicesFeedback


Customers Can Also Search

BSNL Customer Care Number KeralaBSNL Customer Care Number Bangalore
BSNL Customer Care Number For MobileBSNL Prepaid Mobile Customer Care Number
BSNL SIM Customer Care NumberBSNL Customer Care Number Toll Free
BSNL Postpaid Customer Care NumberBSNL Customer Care Number Telangana


BSNL Customer Care Number

The headquarters of Bharat Sanchar Nigam Limited are located in New Delhi. The company offers fixed line telephone, Mobile phone, Broadband, Internet television and IPTV services in India.

BSNL Contact Number 1800-180-1503 is accessible for people residing in Delhi, Mumbai, Bangalore, Chennai and other parts of the country. People, who prefer to share their payment related doubts through online mode, can send an email on the below placed email address.

You Should Also Put An Eye On This!!!

BSNL Wimax Customer CareBSNL Uttar Pradesh Customer Care
BSNL Tamil Nadu Customer CareBSNL Broadband Customer Care
BSNL Chennai Customer Care NumberBSNL Hyderabad Customer Care
BSNL Kolkata Customer CareAadhar Card Customer Care Number


Leave a Reply