CESC Customer Care Number

CESC Customer Care NumberCESC is Calcutta Electric Supply Company. The company is based in Kolkata and owned by R.P Goenka Group. It is a huge company which generates and supplies to a vast number of area. So the company has set up a CESC Customer Care Number helpline so that all useful customers can directly get in touch with them and communicate with them about all the queries and information they want.

These customer Toll Free No and LT/HT Helpline No have been set up by the company so that their important customers can communicate with them hassle free and discuss about the faults, electricity crashes, voltage problems, electricity cut timings or any of their other queries freely. The company serves to a large area of 567 square kilometers administered by Kolkata Municipal Corporation in city of Kolkata. They also provide their services in Howrah, Hooghly, Parganas (North) and Parganas (South) districts in the state of West Bengal. It provides its services to 3.0 million consumers approximately, which includes domestic, industrial and commercial users.

Here on the page along with the CESC consumer number we are also going to share many details, information and other modes through which you can contact the company’s customer care executive hassle free. If you have any of the query related to CESC products and services then you can straightaway dial these contact number and the customer care executives will solve all your queries without leaving any question mark. Here are the contact details.

CESC Customer Care Number

CESC Customer Care – 2225 9156 / 2225 9157

CESC Complaint No – 1860 500 1912/ 4403 1912/ 1912

Check Out! Difference Between Warranty And Guarantee

Head Office

If you are unable to contact them via the phone number you can try out this method if you consider it more convenient. You can write a letter and mail it to the following head office address.

  • CESC Limited, CESC House Chowringhee Square, Kolkata – 70000
  • Contact Number – 22256040-49
  • Corporate Identity Number – L31901WB1978PLC031411

CESC Customer  Care Regional Office Number

Name of Regional OfficeAddressPhone no
Calcutta South Southern6, Mandeville Gardens Calcutta 700 0192485 6100
North Suburban32, B.T. Road, Kamarhati  Calcutta 700 0582553 7581 / 85
Northern Calcutta North226 A & B, APC Road Calcutta 700 0042555 9815 / 8
Calcutta CentralEastern Building, 15,Chowringhee Square Calcutta 700 0692231 9150 / 5
South West West SuburbanP18, Taratolla Road Calcutta 700 0882420 5000
Howrah433/1, G.T. Road (North) Howrah 711 1012666 9161 / 9162 / 9143
Sera pore1, G.T. Road, Mahesh, Serampore Hooghly-712 2022662 3453
 CESC Cash Office

CESC Cash Office North Suburban Regional numbers

Name of the PlaceAddressContact Number
North Suburban Regional32, Barrackpore Trunk Road Kolkata 700 05825538248
Belghoria1, Feeder Road Kolkata – 700 05625533094
GaruliaGarulia Main Road, Shyamnagar Dist 24 Paganas (North), PIN – 74313325616936
BiratiRanibala Apartment, 21/24, M.B. Road, Kalabagan, Mahajati Nagar, Kolkata-700 051.25147979


Read Also! Procedure To Write A Complaint Email To Customer Service

CESC Regional Office Numbers

These contact numbers are really important for you as you can find out your region name and beside it is given address and contact number.

CESC Central Regional Office Numbers

Name of Regional OfficeAddressContact Number
Central Regional67, Bentinck Street, Kolkata – 700 069.22127598
Barabazar90/7A Mahatma Gandhi Road (Opp.GraceCinemaHall) Kolkata 700 00922571006
Mission Row4, R. N. Mukherjee Road Kolkata 700 00122435681
Beleghata20, Hem Chandra Naskar Road Kolkata 700 01023700841


CESC Howrah Regional Offices Numbers

Name of Regional OfficeAddressContact Number
Howrah Regional433/1, Grand Trunk Road (North) Howrah 7111026668519
Serampore (Mahesh)1, Grand Trunk Road, Mahesh Hooghly-71220226621895
Serampore (Kalitala)57/A/2/1, Grand Trunk Road Serampore Hooghly 71220126521965
Sibpur170, Grand Trunk Road (South)26426681
Howrah Central269/4, Mahendra Bhattacharyya Road Ghoshpara, Howrah  71110426674575


CESC South Regional Offices Numbers

Name  of the OfficeAddressContact number
South Regional6, Mandeville Gardens Kolkata 700 01924405175
JadavporeBlock F, CIT Market, Jadavpore  Central Road (CIT Scheme XCVII), Kolkata 700 03224723698
Rashbehari Connector196/1,Rajdanga, Nabapally, Rashbehari Connector, Kolkata70010724418383
Rashbehari174, Shyama Prasad Mukherjee  Road Kolkata 700 02624668181


You May Like To Read! How To Talk To A Customer Care Executive

CESC South West Regional Offices Address

Name  of the OfficeAddressContact number
South West RegionalP-18, Taratolla Road Kolkata 700 01924014758
Behala743, Diamond Harbour Road Kolkata – 700 00824479885
Budge Budge41/2, Ashutosh Mukherjee Road, Budge Budge, Dist – 24 Paganas (South), Kolkata 70013724701503
Garden Reach28, Garden Reach Road Kolkata 700 02424692227
Khiddirpore122/C, Karl Marx Sarani Kolkata 700 02324597156
MaheshtalaBudge Budge Trunk Road, Benir Pool, P.O.  Maheshtala, Dist 24Parganas (South) Pin 70014124926933


Frequently Asked Questions (FAQ’s)

#1. How To Pay Online?

To pay via online process, follow the steps given below:

  • Visit the official website of the CESC.
  • From there select the “Quick Bill Pay “Link.
  • Then select the mode of payment and hit on “o.k.” button.

#2. What Are The Modes Of Online Payment?

The customer can pay by using Net Banking, Credit Card or Debit Card, ECS & RTGS/ NEFT.

#3. What If Payable Amount Is Debited / Charged From My Bank Account / Card Twice?

In the case you are charged of double payment, do the following steps

  • Confirm with your bank or card issuing authority in due time, if there may be some extra payment amount.
  • In the case of extra payment, the money will be adjusted in the other unpaid bills.

#4. Why Does A Consumer Receive Rental/Average Bill When His/Her Meter Was Read By CESC?

It happens in the case when the meter reading varies with the past recorded pattern of consumption, and that the same will be kept under observation. Hence a Meter Rental/Average Bill will be tendered.

#5. What Is The Normal Reading Span For Monthly Meter Reading?

The authority has fixed the time of Meter Reading between 28 days to 32 days from the last reading date.

Also Take A Look At! Procedure To Complaint In Consumer Court

#6. Are The Tariff Slab And Government Duty Adjustments Given In Case Of A Consolidated Bill?

Yes, the proper adjustment takes place in case of consolidated bills, the proper adjustment and government duty are given in such cases

#7. If The Bill Is Paid Twice How Will The Same Be Adjusted / Refunded?

The company has a proper computerized mechanism. In case of double payment the machine will automatically adjust the payment in subsequent bills.

#8. How Can I Correct My Address And Spelling Of My Name?

To change the address or the spelling of your name you should file an application mentioning the consumer number which you can get easily from latest bill along with that also attest the supporting documents such as your Adhar Card, Or any other Identity Proof including your photo.

Social Networking Sites

Through these social links you can contact and connect with the company socially and get in touch with the company’ latest updates and information.

  • Facebook – facebook.com/CESCLtd
  • Twitter – twitter.com/CESCLimited
  • Youtube – youtube.com/channel/UCsnqh4mqvvhuaFq9Nb06isA

Now you can contact CESC in any case if you have any query or need any assistance. If you have any further query or need some information you can mention it in the listed below comment box or can visit the official website.

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